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The Impact of Patient-centered Care on the Patient Experience According to Patients in a Tertiary Hospital

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KMID : 0614820230290030288
±èÁö¾Æ ( Kim Ji-A ) - 

±è¹Ì¿µ ( Kim Mi-Young ) - 

Abstract

Purpose: º» ¿¬±¸ÀÇ ¸ñÀûÀº »ó±ÞÁ¾ÇÕº´¿ø¿¡ ÀÔ¿øÇÑ È¯ÀÚ°¡ ÀνÄÇϴ ȯÀÚÁ߽ɰ£È£¿Í ȯÀÚ°æÇè °£ÀÇ °ü°è¸¦ ÆľÇÇÏ°í ȯÀÚÁ߽ɰ£È£°¡ ȯÀÚ°æÇè¿¡ ¹ÌÄ¡´Â ¿µÇâÀ» ÆľÇÇϱâ À§ÇÔÀÌ´Ù. Methods: ´ë»óÀÚ´Â »ó±ÞÁ¾ÇÕº´¿ø¿¡ ÀÔ¿øÇÏ°í Àִ ȯÀÚ 147¸íÀ̾ú´Ù. ±¸Á¶È­µÈ ¼³¹®Áö¸¦ ÀÌ¿ëÇÏ¿© 2021³â 10¿ù 12ÀϺÎÅÍ 24ÀϱîÁö ¼öÁýµÇ¾ú´Ù. ¼öÁýµÈ ÀÚ·á´Â SPSS/WIN 26.0À» ÀÌ¿ëÇÏ¿© ±â¼úÅë°è, t-test, ANOVA, Scheffe test. Pearson¡¯s correlation coefficient, multiple linear regrestion ¹æ¹ýÀ¸·Î ºÐ¼®ÇÏ¿´´Ù. Results: ȯÀÚÁ߽ɰ£È£¿Í ȯÀÚ°æÇè °£¿¡ À¯ÀÇÇÑ »ó°ü°ü°è°¡ ÀÖ¾úÀ¸¸ç(r=.66, p<.001), ȯÀÚÁ߽ɰ£È£°¡ ȯÀÚ°æÇè¿¡ ¿µÇâÀ» ¹ÌÄ¡´Â º¯ÀÎÀÎ °ÍÀ¸·Î ³ªÅ¸³µÀ¸¸ç 43%ÀÇ ¼³¸í·ÂÀ» ³ªÅ¸³Â´Ù. Conclusion: º» ¿¬±¸ÀÇ °á°ú ȯÀÚ°æÇèÀ» ÁõÁø½ÃÅ°±â À§Çؼ­´Â ȯÀÚÁ߽ɰ£È£¸¦ ¹Ý¿µÇÏ¿© °³º°È­µÈ °£È£°¡ Á¦°øµÉ ÇÊ¿ä°¡ ÀÖÀ¸¸ç, °£È£»ç´Â Åõ¾àÀ̳ª °£È£°úÁ¤À» ÅëÇÑ ÁßÀ縦 ¼öÇàÇÒ »Ó ¾Æ´Ï¶ó ȯÀڿ䱸¸¦ °æûÇÏ°í »óÈ£ÀÛ¿ëÇØ¾ß ÇÔÀ» ½Ã»çÇÑ´Ù.

Purpose: The purpose of this study was to investigate the relationship between patient-centered care and the patient experience according to inpatients. Additionally, the effect of patient-centered care on the patient experience was explored. Methods: Using a structured-questionnaire, data were collected from 147 inpatients in a tertiary care hospital for the period October 12-24, 2021. Data were analyzed using descriptive statistics, a t-test, ANOVA, Scheffe¡¯s test, Pearson¡¯s correlation coefficients, and a multiple linear regression using SPSS/WIN 26.0. Results: Patient-centered care was positively correlated with the patient experience (r=.66, p<.001), and patient-centered care was found to be a variable affecting the patient experience. Further, explanatory power was assessed at 43%. Conclusion: The results of this study indicate that the provision of individualized care must reflect patient-centered care to ensure a positive patient experience, and nurses should not only perform interventions through medication or nursing processes, but also by listening to and interacting with patients based on their needs.
KeyWords
ÀÔ¿øȯÀÚ, ȯÀÚÁ߽ɰ£È£, ȯÀÚ°æÇè
Inpatients, Patient-centered care, Patient experience
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